Shipping policy

Order Processing

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.  

 

Shipping Within Canada

Shipping option	Estimated delivery time (not guaranteed)	Price
Standard, Canada Post, no tracking	3 to 9 business days	Free
Express, Canada Post, with tracking	1 to 3 business days	Calculated based on shipping address at checkout

 

Shipping to United States

Cost and delivery times are calculated at checkout and depend on delivery location.

 

Shipping Internationally - Outside Canada and United States

Skipper ships to most countries. If you're unsure if it will reach you, feel free to email us to check first shipper@skipperhair.com. Cost and delivery times are calculated at checkout and depend on delivery location.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us. If you selected shipping that includes tracking, you can use the number to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at shipper@skipperhair.com with your name and order number, and we will look into it for you.

 

What if my Skipper arrives damaged?

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@skipperhair.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.